Free delivery on orders over $25
Terms & Conditions ♡
A legal disclaimer
The Cute Company
Last Updated: November 4, 2026
Welcome to The Cute Company! 🎀
We're all about making everyday essentials a little more fun, stylish, and, of course, cute!
Before shopping with us, please take a moment to review our Terms & Conditions. These terms outline important information about placing orders, payments, delivery, returns, and shopping with The Cute Company.
By accessing our website or placing an order through our official sales channels, you agree to these Terms & Conditions, subject to your rights under applicable law.
1. General Information
The Cute Company is a Bahamas-based lifestyle and accessories business offering a curated selection of stylish, fun, and practical everyday products. Our products include automotive accessories, keychains, decorative accessories, lifestyle items, and other cute essentials. We reserve the right to update our products, prices, promotions, and store policies when necessary.
Changes to these Terms & Conditions will be published on our website and will generally apply to orders placed after the changes take effect.
2. Orders & Processing
All orders placed through our website or official business channels are subject to availability and confirmation.
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Orders are processed once payment has been confirmed.
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We aim to have orders processed and ready for pickup the following business day.
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Processing times may vary depending on order volume, product availability, and other circumstances.
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Customers will be contacted through WhatsApp or their provided contact information when their order is ready.
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Customers are responsible for providing accurate contact, billing, and delivery information.
If an item becomes unavailable after an order has been placed, we will contact you to arrange a suitable alternative or provide a refund for the unavailable item.
We reserve the right to decline or cancel orders where reasonably necessary, including suspected fraud, pricing errors, or product unavailability. Any payment received for a cancelled order will be refunded as appropriate.
3. Pricing & Payments
All prices are displayed in Bahamian Dollars (BSD) unless otherwise stated. Payment options will be displayed at checkout or communicated through our official business channels. Where bank transfer payments are accepted, customers may be required to submit proof of payment for verification.
Orders will only be processed once payment has been confirmed. We reserve the right to correct pricing errors before accepting an affected order. Customers will be notified of any material price changes before their order proceeds.
4. Pickup & Delivery
We currently offer local pickup and delivery services in Nassau, The Bahamas.
Pickup
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Free pickup is available in Sandyport, Nassau.
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Customers will be notified when their orders are ready for collection.
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Pickup arrangements must be confirmed in advance.
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Please do not arrive for pickup before receiving confirmation that your order is ready.
Delivery
Our local delivery fees are as follows:
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Orders of BSD $25 or less: BSD $5 delivery fee.
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Orders over BSD $25: FREE local delivery within our designated service areas.
Delivery arrangements will be communicated via WhatsApp. Customers are responsible for providing accurate delivery information and being available at the agreed delivery time. Delivery times may vary due to weather conditions, order volume, location, and other circumstances beyond our reasonable control. Additional charges for unsuccessful delivery attempts may apply where agreed with the customer in advance. For more information, please review our full Pickup & Delivery Policy: https://www.cutecobah.com/shipping-policy
5. Returns, Exchanges & Refunds
We want every customer to love their cute finds! However, all returns, exchanges, and refunds are subject to our published Return & Refund Policy and applicable consumer-protection laws.
Fragile Items
Fragile products, including glassware, ceramics, mugs, and other breakable items, are considered final sale for change-of-mind purchases. Returns, exchanges, and refunds for these items are not offered for change of mind, except where required by applicable law.
Discretionary Returns & Exchanges
All discretionary return and exchange requests are reviewed on a case-by-case basis. To qualify for consideration:
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Requests must be submitted within five (5) calendar days of purchase.
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Items must be unused, uninstalled, and in their original condition.
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Original packaging and included accessories must be provided.
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Proof of purchase is required.
Approval is not guaranteed.
Change-of-Mind Purchases
Refunds are not guaranteed for change-of-mind purchases. Approved discretionary returns may be resolved through an exchange or store credit. Cash refunds for change-of-mind purchases are not generally offered.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible. Customers may be asked to provide their order number, a description of the issue, and photographs where applicable. These claims will be reviewed in accordance with applicable consumer-protection laws and are not automatically excluded by the five-day discretionary return window.
Refund Processing
Approved refunds are generally processed within five to seven (5–7) business days after approval and completion of any required return arrangements. Banking and payment provider processing times may vary.
Return Costs
Customers are responsible for the cost of approved discretionary returns unless otherwise agreed. Returns involving defective, damaged upon receipt, or incorrectly supplied goods will be handled in accordance with applicable law. For complete details, please review our Return & Refund Policy:
6. Product Descriptions & Availability
We make every effort to provide accurate product descriptions, images, measurements, colours, and specifications. However, slight variations may occur due to screen settings, lighting, and manufacturing differences. Customers are encouraged to review all product details before purchasing. All products are subject to availability, and we reserve the right to discontinue or modify product offerings. Nothing in this section limits a customer's rights where goods are materially misdescribed or otherwise fail to meet applicable legal requirements.
7. Product Compatibility & Safety
Some of our products are designed for use in vehicles, including decorative and functional automotive accessories. Customers are responsible for checking product measurements and compatibility information before purchasing and following any supplied installation instructions. For automotive accessories:
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Products must not obstruct the driver's visibility.
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Accessories must not interfere with airbags, seat belts, steering, pedals, or other vehicle safety features.
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Products should be installed securely and used only for their intended purpose.
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Customers should avoid using decorative accessories in locations that may create driving hazards.
Returns resulting from incorrect product selection or vehicle incompatibility will be reviewed on a case-by-case basis, unless the product was incorrectly described or supplied. To the extent permitted by law, The Cute Company is not responsible for damage resulting from improper installation, unauthorized modification, or misuse.
8. Promotions, Discounts & Sale Items
From time to time, The Cute Company may offer promotional discounts, bundle deals, seasonal sales, or limited-time offers.
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Promotions are valid only during their advertised period.
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Discounts cannot be combined unless otherwise stated.
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Promotional items are subject to availability.
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We reserve the right to correct promotional errors before accepting affected orders.
Sale, clearance, and promotional items are generally final sale for change-of-mind purchases unless otherwise stated. This does not affect applicable consumer rights relating to defective, damaged, or incorrectly supplied goods.
9. Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible through our official WhatsApp business channel. We will make reasonable efforts to accommodate requests before orders have been dispatched or collected. Cancellation requests will be reviewed according to the order's processing status and applicable law. Once an order has been delivered or collected, requests will be handled under our Return & Refund Policy.
10. Customer Responsibilities
By shopping with The Cute Company, customers agree to:
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Provide accurate and complete order information.
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Review product descriptions before purchasing.
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Follow relevant product safety and installation instructions.
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Communicate respectfully with our team.
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Use our website and services only for lawful purposes.
We reserve the right to refuse future service where there is a legitimate reason, such as fraud, harassment, or misuse of our services, subject to applicable law.
11. Privacy & Personal Information
Your privacy matters to us! We collect certain personal information, including names, contact details, and delivery information, to process orders and provide customer support.
Personal information is handled in accordance with our Privacy Policy and applicable data-protection laws. We do not sell customer contact information or order records to third parties for their independent marketing purposes. Please review our Privacy Policy for further information about how we collect, use, and protect customer data.
12. Intellectual Property
All original branding, logos, photographs, graphics, written content, and other creative materials belonging to The Cute Company are protected by applicable intellectual property laws.
These materials may not be reproduced, distributed, or used commercially without prior written permission, except as permitted by law.
13. Limitation of Liability
To the extent permitted by applicable law, The Cute Company shall not be responsible for losses or damages resulting from:
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Improper product installation or misuse.
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Unauthorized product alterations.
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Failure to follow supplied safety instructions.
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Circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot legally be excluded or limited.
14. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of The Bahamas. Any disputes arising from purchases or use of our services will be addressed in accordance with applicable Bahamian law.
15. Changes to These Terms
The Cute Company may revise these Terms & Conditions to reflect changes in business operations, product offerings, or legal requirements. Updated terms will be published on our website with a revised effective date.
16. Contact Us ♡
Have a question about your order, our products, or our store policies?
We're always happy to help!
The Cute Company
Website: www.cutecobah.com
Location: Nassau, The Bahamas
Customer Support: Through our official WhatsApp business channel.
Thank you for shopping small and supporting The Cute Company. Every order helps us continue bringing a little more personality, joy, and cuteness to everyday essentials! 💗
The Cute Company
Ordinary could never… 🎀